Privacy Policy

Jilani Place Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit or interact with our website and services.

SMS and Text Policy

We send text message updates and responses to customers interested in our products and services.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We may share information with platform providers, phone companies, and vendors that help deliver messages. We may also disclose information when required by law, regulation, or government request, or to protect our rights and property.

1. Information We Collect

We collect personal and non-personal information to deliver and improve services.

Personal Information

• Name, email address, phone number, mailing address
• Payment information (if applicable)
• Other details provided when you register, subscribe, or contact us
• For some services, government identification, which we verify in person and keep a copy of. Section 16 explains when we do this, why, what we keep, and for how long

Non-Personal Information

• IP address, browser type, and device type
• Pages viewed, referral sources, and usage patterns

We use cookies and similar technologies. Everything that is not strictly necessary runs only if you agree to it. Section 3 lists each tool by name and what it does.

2. How We Use Your Information

• Provide and improve our website and services
• Respond to inquiries and support requests
• Process transactions and send confirmations/receipts
• Send marketing communications with your consent
• Analyze usage trends and improve user experience
• Comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

When you first visit our website we ask how you would like cookies handled. Until you choose, nothing optional runs: no analytics, no advertising measurement, and no session recording. You can change your answer at any time using the Cookie choices link in the footer of every page.

Necessary (always on)

• Signing in to your member account and keeping you signed in
• Making and managing a booking, including the checkout
• Remembering your cookie choice, so we do not ask again

Analytics (only with your consent)

• Hotjar: records how pages are used, including session replays, so we can find what is confusing and fix it
• CallRail: shows a different phone number per visitor so we can tell which page or ad led to a call
• HubSpot: our contact and enquiry tool, which remembers a visitor across a conversation

Advertising (only with your consent)

• Google Tag Manager, Google Analytics and Google Ads: measure which campaigns bring people to us
• FraudBouncer: filters fraudulent clicks on our ads
• Leadsy: identifies the company a business visitor is browsing from

If you decline, these are never loaded and set no cookies. Declining does not limit the site: you can still browse, book a room, and call us, though calls will show our main number rather than a tracked one.

We also run a first-party page-view counter on our own servers to see which pages are visited. It uses no cookies, stores no personal information, and is part of operating the site.

Your choice is stored in a cookie named jp_consent on this domain for one year, and it covers both jilaniplace.com and our booking pages. You can also clear cookies in your browser settings at any time.

4. Consent

By providing personal information, you consent to collection, use, and disclosure as described in this policy. Where express consent is required, we will request it explicitly.

You may withdraw consent at any time, subject to legal or contractual limitations.

5. Disclosure of Information

We do not sell or trade personal information. We may share data:

• With service providers supporting operations, payments, and communications, under confidentiality obligations
• When required by law or legal process
• During merger, acquisition, or sale transactions under appropriate safeguards

Where your information is processed

Our own systems, including the Floor, your member account, your documents and your photos, run on servers in Canada. Some of the services we rely on are operated outside Canada, mainly in the United States: payments (Stripe, and Apple Pay), email delivery, phone and text messaging, website analytics where you have consented to it, and the App Store. When we use one of those, the information involved is processed in that country and, while it is there, is subject to that country's laws, including lawful access by its courts, law enforcement and government agencies. We choose providers that commit to protecting it, and we send them only what the service needs.

6. Data Security

We use administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet is completely secure.

7. Your Rights and Choices

• Request access to and correction of your personal information
• Withdraw consent for specific uses where permitted
• Opt out of marketing communications

We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires. In practice:

How long we keep things

Where a record is both money and identity, and you close your account, the record stays and your name is replaced by an anonymous marker.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

9. Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from anyone under 13. An account on the Floor, a booking, and an Above Board posting all require you to be 18 or older.

10. The Floor App (iOS)

The Floor is our app for members of Jilani Place, available on the App Store. This section says what the app collects and why. Everything the app sends goes to our own server, and we do not sell any of it or give it to advertisers.

• Your email address. You sign in by entering your email and typing back the six-digit code we send to it. There is no password. The code expires on its own and we keep only a hashed copy of it while it is valid.
• Your name and profile. The name you enter, and anything you add to your page, is shown to other members of Jilani Place.
• What you post. The words, photos, clips and voice notes you put on the Floor, your comments and replies, who you follow, and the messages you exchange with other members. Section 12 covers photos in detail.
• Hunch, if you choose to play.Hunch is a game inside the app in which you call one stock up or down before the market opens. It is optional, you are asked before you join, and you are told this first: it is free to play, there is no stake, nothing in it is advice, and a call is not an investment. A right call earns Circle points, one for each tick of your score up to a daily limit, and the month's champion earns a fixed number; a wrong call costs nothing. Points are paid only after you answer a skill-testing question in the app, and they go to your Circle points ledger, which section 7 covers. The rules of the game, including the size of each prize, are shown in the app under Rules and at jilaniplace.com/hunch. While you play, other members of Jilani Place see your first name, your photo, your call and your result on the board, and the morning paper may name your day. We collect no financial information for it and ask for no account of yours anywhere else. Stop playing whenever you like and you come off every board that follows; your own history and the points you earned stay yours.
• A push token. If you allow notifications, Apple gives your phone an address for them and the app hands that address to us, together with whether it belongs to a test build or an App Store build, and the date it was last used. The app does not read your contacts, your location, or an advertising identifier.
• Bookings and payments. Rooms you book and passes you buy through the app are handled the same way as on our website, and payments are taken by Stripe or Apple Pay. We never see or store your card number.

Some pieces on the Floor can be made public by their author. A public piece appears on jilaniplace.com and on the open web with your name on it until you take it back, and the app says so before you publish it.

11. The Job Board, aboveboard.work

Above Board is our job board, run by Jilani Place at aboveboard.work and also reachable from inside the Floor app. Postings on it are public. Nobody who is looking for work is ever listed publicly, and we never charge a job seeker anything.

• Postings. An employer who posts gives us the posting, their business name and a way to reach them. A person here reads every posting before it is shown.
• Raising a hand. When you raise a hand at a posting, your name, your email and what you wrote go to the employer who posted it and to nobody else. No automated system ranks, screens or scores you.
• Reporting a posting. Ontario asks every job platform to give people a way to report a posting they believe is fraudulent, and to publish how such reports are handled. Our door is aboveboard.work/report and our written policy is at aboveboard.work/policy. You do not need an account, your email is optional, and it is never shown to the employer. A person reads every report. Where the law asks for it, we keep the report and what we did about it for three years, and we keep every past version of that policy for the same length of time.

12. Photos

Photos you add to a post, a message or your page are stored on our own server. Before a photo is stored it is re-encoded, which removes the hidden data cameras attach to images, including location, so a photo on the Floor does not carry where it was taken. The app only reaches the photos you pick or take with the camera; it never reads your library on its own.

Photos are shown to members of Jilani Place, and to anyone who can see the piece they belong to if you chose to make that piece public. Delete the post or message and the photo goes with it. Closing your account removes every photo you uploaded.

How a photo is delivered. Each photo has its own long, unguessable web address, and that address is what proves the request is allowed: a picture inside a page cannot carry a sign-in the way the rest of the app does. In practice this means the photo is private because the address is unknown, not because the address is guarded. Anyone you deliberately or accidentally give the address to, by forwarding it or by pasting it somewhere, can open the photo. The address stops working when the post or message the photo belongs to is deleted, and when you close your account.

13. Push Notifications

The app asks before it sends any notification, and sends none until you say yes. A notification carries a short title and line, for example that a room you booked is about to start, that a member replied to you, or that a message arrived, and enough to open the right screen when you tap it. Notifications are not used for advertising.

To turn them off: in the app, open Settings and use the notification switches to silence each kind; or on your phone, open Settings, then Notifications, then Floor, and turn off Allow Notifications. Signing out of the app also tells us to forget that phone. We cap how many notifications a member receives in a day and respect quiet hours.

14. Closing Your Account

You can close your account from inside the app: open Settings, choose Close your account, and type your email address to confirm. The screen counts what will be removed before you tap. Closing is immediate and cannot be undone, and the account cannot be opened again with the same sign-in. You can also write to us at the address in section 18 and we will do it for you.

What is deleted

Your profile, your posts, comments, replies, likes and follows, your messages and the photos, clips and voice notes in them, your notification devices and preferences, and the sign-in itself.

What is kept, and why

Business records stay: your customer record if you hold or held a membership, rooms you booked, invoices and payments, signed agreements, your Circle points ledger, and a mentor's earnings. These are the house's books. Canadian tax law requires us to keep them, and some of them are also somebody else's record, such as an invoice or a room that was actually used. Where a record is both money and identity, it stays with your name replaced by an anonymous marker, so the accounts still add up and you are no longer in them. We keep these records for as long as tax and accounting law require and no longer.

Closing the account does not by itself cancel a membership or subscription that is billed separately. If one is running, a person at Jilani Place will settle it with you.

15. Cafe 295 Orders Placed Through the App

Members can order from Cafe 295 inside the app. Cafe 295 is a separate business with its own privacy policy, and it takes your payment through Square on its own page; we never see your card. To place the order we pass the cafe your name, your email address, what you ordered, when you want it, and either your suite number for delivery on the floor or that you will pick it up. We keep a record that an order was placed and whether it was paid, so that the house can do things like validate parking. What the cafe does with an order once it has it is governed by the cafe's own policy.

16. Identity Verification and Documents We Hold

When we ask for identification, and why

We ask to see government identification in a small number of situations: when someone takes a virtual office or mail service, when a tenancy or membership agreement is signed, and where a law or a service provider requires us to confirm who a customer is. We do not ask casual visitors or app members for identification.

We ask for two reasons. The first is to confirm you are who you say you are before we give you a key to a shared building. The second is safety: our members work here alone at night, keep equipment and confidential papers in these offices, and share a floor with people they did not choose. If something happens here, we have to be able to tell the police or an insurer who was given access, and to stand behind that answer.

What we keep

A member of our team looks at the document in person and records the type of document, the name on it, its expiry date, who checked it, and the date. We keep one photograph of the document itself. We do not keep your document number in a searchable form beyond what appears in that photograph, and we do not run it through any automated identity, biometric or facial recognition system. There is no face matching of any kind.

Where it is kept

On our own server in Canada, not with a third-party identity provider. Access is restricted to the staff who need it for the purpose above, every upload, view and deletion is logged with the name of the person who did it, and the file is not reachable from the Floor app, from your member account, or from the public internet.

How long we keep it

We keep the photograph of an identity document for as long as the agreement it was taken for is active, and for two years after that agreement ends, after which the photograph is deleted automatically.

Two years is the period in which a legal claim about something that happened while a person had access to the building can still be brought in Ontario. It is the honest outside edge of the safety purpose above: while a claim is still possible we can still answer it, and once that window has closed there is no longer a reason to hold a scan of somebody's passport.

If we take a newer copy of your identification, the older one is deleted at that moment. What survives the photograph, and is kept with the business records described in section 14, is the record that the check was done: the type of document, the name on it, its expiry, who checked it and when. That record holds no image.

Your choices

You can ask us what identity document we hold for you, ask us to correct the details recorded from it, and ask us to delete it once the purpose has ended. Write to info@jilaniplace.com. If we cannot delete it because a law requires us to keep it, we will tell you which one.

17. Changes to This Privacy Policy

We may update this policy periodically. Revisions will be posted with an updated effective date.

18. Contact Us